★ FREQUENTLY ASKED QUESTIONS
Common Questions About Ordering, Shipping & Guarantees
Quick answers to help you get started.
What is the Minimum Order Quantity (MOQ)? +
There is no MOQ for custom gaskets and rubber sheets. For PVC strip curtains and certain materials, we accept orders starting from 1 roll or 1 sheet.
Can you send material samples first? +
Yes, we offer sample material service (shipping cost applies) to ensure specifications are met before bulk orders.
How long is the lead time for custom gaskets? +
For custom gaskets with clear drawings, lead time is typically 2–4 working days. Bulk orders will have adjusted estimates.
Is there a guarantee if the material does not match? +
We provide a 100% Fitment Guarantee. If a custom gasket does not match the drawing specifications, we will replace it at no extra cost.